Dispatch times, delivery, charges, tracking, and what to do if a parcel arrives damaged.
Last updated: 18 August 2026
Pieces are made after your order is confirmed. Standard pieces are usually delivered within 7 to 10 working days.
Custom, large, and bulk orders take longer. We confirm the timeline with you on WhatsApp before you pay, and we tell you if anything changes.
Working days exclude Sundays and public holidays.
We deliver across India through third-party courier partners. For deliveries outside India, message us first — we quote availability and charges per order.
Delivery charges depend on the size, weight, and destination of the order and are quoted along with the price before you confirm. Unless the quote says otherwise, the price of a piece does not include delivery.
Once the parcel is handed to the courier we share the tracking details on the same WhatsApp chat as your order. Tracking is operated by the courier, and details can take up to 24 hours to become active.
Once a parcel is with the courier, delivery is in their hands. Festival season, weather, strikes, regional restrictions, and incorrect or incomplete addresses can all add time. We follow up with the courier on your behalf, but we cannot guarantee dates that depend on them.
If you need a piece for a fixed date — a wedding or a festival — tell us at the time of ordering so we can plan production and pick a suitable service.
Please double-check the address, PIN code, and phone number you give us. We are not responsible for a parcel delivered to an address you supplied incorrectly, and re-delivery to a corrected address may be chargeable.
Couriers usually try delivery more than once. If a parcel comes back to us undelivered because nobody was available or the address was wrong, we contact you to arrange re-delivery, which may carry an additional charge.
If a parcel reaches you damaged, report it within 48 hours with an unboxing video and photos. We then replace or refund the piece — the process is set out in our Refund & Cancellation Policy.
Questions about this page? Message us on WhatsApp or write to [email protected]. We reply within 2 working days.